We reserve the right to update, amend, or replace any part of these Terms at any time. Any changes will be effective immediately upon being published on our website. It is your responsibility to review these Terms regularly.
Continued use of our website following any changes indicates acceptance of the updated Terms.
Products & AvailabilityWe take reasonable care to ensure that all product descriptions, images, and prices are accurate and up to date. However, we do not guarantee that all information is completely error-free.
Colours, textures, and fabrics may appear slightly different due to screen settings, lighting, and photography conditions.
All products are subject to availability. We reserve the right to discontinue any product or limit quantities without prior notice.
Pricing & Payments
All prices are displayed in Australian Dollars (AUD) and include GST where required by law.
We reserve the right to change prices, promotions, and offers at any time without notice.
Payment must be made in full at the time of purchase. Orders will not be processed or shipped until payment has been successfully received.
We accept payment through approved secure payment providers. Veil of Luxe is not responsible for any issues arising from third-party payment platforms.
Orders & Order Acceptance
Once an order is placed, you will receive an order confirmation via email. This does not guarantee acceptance of your order.
We reserve the right to accept, decline, cancel, or limit any order at our discretion, including due to stock shortages, pricing errors, payment issues, or suspected fraudulent activity.
If an order is cancelled after payment has been received, a full refund will be issued.
Shipping & Delivery
We aim to process and dispatch orders as quickly as possible. Processing and delivery times are estimates only and may vary.
Veil of Luxe is not responsible for delays caused by courier services, customs clearance, weather conditions, or events outside our reasonable control.
Customers are responsible for providing accurate delivery details. We are not liable for lost, delayed, or misdirected parcels due to incorrect information provided.
Once an order has been shipped, responsibility for delivery transfers to the courier service.
Returns, Exchanges & Store Credit
We accept returns on eligible hijabs and caps for store credit within 14 days of receiving your order, subject to our Return & Refund Policy.
Returned items must be unworn, unused, unwashed, with all tags attached, and in original packaging.
Items showing signs of wear, damage, or alteration will not be accepted.
Sale, clearance, and promotional items are final sale and are not eligible for return or exchange, unless required by law.
Intellectual Property
All content on this website, including but not limited to logos, images, designs, text, graphics, videos, and branding, is the property of Veil of Luxe.
You may not reproduce, distribute, modify, or use any content without our prior written consent.
Unauthorised use may result in legal action.
Privacy & Personal Information
We are committed to protecting your privacy and personal information.
All personal data collected through our website is handled in accordance with our Privacy Policy and applicable Australian privacy laws.
By using our website, you consent to the collection and use of your information as outlined in our Privacy Policy.
Website Use & Conduct
You agree not to use our website for any unlawful, harmful, or unauthorised purpose.
You must not interfere with the operation, security, or functionality of our website, including attempting to access restricted areas or systems.
We reserve the right to suspend or terminate access to users who breach these Terms.
Limitation of Liability
To the maximum extent permitted by law, Veil of Luxe is not liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
We do not guarantee uninterrupted or error-free access to our website.
Nothing in these Terms excludes liability where it would be unlawful to do so.
Indemnity
You agree to indemnify and hold harmless Veil of Luxe from any claims, losses, damages, liabilities, or expenses arising from your use of the website or breach of these Terms.
Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of New South Wales and the Commonwealth of Australia.
Any disputes arising in connection with these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales.
Contact Information
For any questions, concerns, or enquiries regarding these Terms & Conditions, please contact us at:
ABN: 80 362 368 156