Privacy Policy
Veil of Luxe operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Veil of Luxe is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Collection of Personal Information
We collect personal information that is necessary to provide our products and services to you. This may include:
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Full name
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Email address
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Phone number
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Billing and delivery address
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Payment information
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Order history
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Any information you provide when contacting us
We collect this information when you place an order, create an account, subscribe to our emails, or contact us directly.
Use of Personal Information
We use your personal information to:
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Process and fulfil your orders
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Communicate with you about your purchases
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Provide customer support
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Send order updates and important notices
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Improve our products and services
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Manage promotions and marketing (with your consent)
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Comply with legal requirements
We only use your information for purposes related to operating and improving Veil of Luxe.
Disclosure of Personal Information
We do not trade your personal information.
Your information may be shared with trusted third parties only where necessary, including:
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Payment providers
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Delivery and courier services
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Website and hosting providers
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Marketing and analytics platforms
These providers are only given access to the information needed to perform their services and are required to protect your data.
Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
Your information is stored securely using trusted platforms and security systems.
Cookies and Website Data
Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic.
Cookies help us understand how customers use our site and allow us to personalise content and offers. You may disable cookies in your browser settings if you prefer.
Access and Correction
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date.
To make a request, please contact us using the details below. We will respond within a reasonable timeframe.
Marketing Communications
With your consent, we may send you promotional emails, offers, and updates.
You may unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies separately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be published on our website and will take effect immediately.
Complaints and Enquiries
If you have any questions, concerns, or complaints about how your personal information is handled, please contact us at:
We will do our best to resolve your concerns promptly and fairly.
Contact Details
Veil of Luxe
Email: info@veilofluxe.com.au
Australia